Accepted Payment Methods

We only accept PayPal payment method:

PayPal is an online payment service that enables its users to send and receive money worldwide. Its wide acceptance and security make it convenient and safe to use. The benefits are as follows: (1) Low Cost: Should two PayPal users decide to transfer money between their accounts, they’re able to do so at no cost. Paypal does not charge for personal transfers. This includes purchases made online; (2) Security: PayPal works as an account separate from your bank account. You transfer money into your PayPal account from your bank account and vice versa. This gives your PayPal account a high level of security, particularly when you are paying for an online purchase. When you pay for an online purchase using PayPal, we do not see your bank account or credit card number.

Your payment info is protected by SSL/HTTPS standard security technology.

Order Processing Time

Once your order is successfully placed and payment is confirmed, we begin processing it promptly. Our typical processing times are as follows:

• Packaging and Handling: Once your order is verified, we carefully package and prepare it for shipment. This process typically takes an additional 1-2 business days.

Please note that processing times may vary during peak seasons or due to unforeseen circumstances. We make every effort to process orders as quickly as possible while maintaining accuracy and quality.

Shipping Methods and Costs

Buckyballsshop works with postal services in most countries to provide free shipping of all Retail Orders to most parts of the world. We also partner with major international shipping companies like FedEx, DHL, UPS, and EMS to offer expedited shipping options. The cost and estimated delivery time for those options are summarized below:

We offer 2 shipping methods to accommodate different customer needs. The available shipping options, carriers, and associated costs will be presented to you during the checkout process. Common shipping methods include:

• Standard Shipping: This is our regular shipping option, which typically delivers your order within the estimated timeframe provided at checkout. The carrier for standard shipping may vary depending on your location.

Standard Shipping: Trackable (By Yanwen Logistics/USPS etc.)

Cost:  Free shipping (No conditions)                          

Estimated Delivery Time: 7-15 business days

• Expedited Shipping: For customers who require expedited delivery, we offer express shipping options. This service ensures faster delivery, usually within a shorter timeframe than standard shipping. The carrier for express shipping may vary depending on your location.

Expedited Shipping: Trackable (By UPS/FedEx/DHL/EMS etc.)

Cost: Additional $29.99 shipping fee for each order          

Estimated Delivery Time: 3-7 business days

You can choose your preferred shipping method during the checkout process.

The countries and regions that can be shipped are as follows
Macao/HK/Russia/Taiwan/Singapore/Japan/Thailand/Vietnam/South Korea/Malaysia/NewZealand/Australia/Denmark/Ukraine/Bulgaria/Croatia/Hungary/Luxembourg/Austria
/Greece/Germany/Italy/Latvia/Norway/Czech Republic/Slovakia/Slovenia/Belgium/France/Poland/Ireland
/Estonia/Sweden/Switzerland/Belarus/Lithuania/Romania/Finland/UK/Netherlands
/Portugal/Spain/Canada/USA /Brazil/Chile/Iceland/Mexico/Saudi Arabia/UAE /Israel

Note: Please note that the above times are estimated by our shipping partners and in some rare cases extra shipping delays could occur. We are NOT responsible for the delays in such cases as we have no control over such issues. Also, delays would be expected during the holiday period.

Track An Order

As soon as your order is shipped, we will provide you with a tracking number via email or through your online account. This tracking number allows you to monitor the progress of your shipment and estimate its expected delivery date. You can typically track your package on the website of the respective shipping carrier using the provided tracking number. The track website is https://www.17track.net/en

You can also track your order in “Orders”:

1. Sign into your account and click “Orders”.

2. Click on the order you want to track.

3. Click on the tracking link alongside the shipping information.

4. You will then be taken to the shipping company's website where you can enter your tracking number and find the current location of the package.

Please Note:  It may take 3-4 days for some shipping companies to post package tracking info on their site. 

Taxes and Customs Duties

Buckyballsshop’s fulfillment centers are located in China. At Buckyballsshop, taxes, VAT, or other hidden charges are NOT added to the price of your order. There are no taxes or duties imposed by the mainland government. When shopping from Buckyballsshop, you pay what you see on the checkout page.

Please Note: Items purchased from Buckyballsshop will be imported into your country from China. Recipients are responsible for some additional charges for customs clearance according to local customs or import duties on delivery. Buckyballsshop does not offer the service of arranging customs clearance. If you have concerns about local customs duties on imported goods, please contact your local post office or shipping carrier.  Buckyballsshop is not responsible for the imposition of customs or import duties.

Although the probability of the item being detained by customs is almost nonexistent, we strongly advise you to know the import policy before shopping from Buckyballsshop. Failure to do so may lead to the postponement of delivery. Some products may require special licenses or permits to import (such as chemicals related). Therefore, please ensure that the item can be imported to the destination country legitimately.